Jeff Bezzos took last september the 28th the role + image of Steve Jobs in a Apple like event, to introduce what he termed as a new service: The Kindle Fire.
Thousands of articles have been written since then. They basically analyze the step taken and attempt to respond to these questions:
What is the Kindle Fire? Is it a new low cost tablet? A new concept? Or an Apple killer?
Before jumping into the question, let me go through what I consider the ksf of Amazon:
- Customer Experience through closed ecosystems
- Collaboration
- Brand Loyalty
- Differentiation
The Customer Experience is key for them . As I explained in previous posts, Amazon is providing with an end to end experience by controlling all the steps of the value chain. The result is that the customer deals with Amazon from beginning to end, from selecting the items to be purchased to receiving and enjoying them. And the result is a straight, simple and enjoyable experience, with no surprises at all.
Brand loyalty is a natural combination of this customer experience + the fact that Amazon is evolving and providing its customers with whatever they may need to be entertained (no matter if we are speaking about books, music, magazines, films, etc). The latter, the width and update of content, is critical for, you may be tempted to purchase in other store if your natural supplier is outdated… And being able to be up to it, had required Amazon to rethink their business model and launch a B2B business model where content providers and suppliers fit in a sustainable way.
And last but not least, they need to attain Differentiation. Great customer experience + collaboration + brand loyalty do not seem to be enough if you are competing with an industry killer like Apple. And here is where the last piece of the equation comes. In Bezzos´s words:
“There are two types of companies: those that work hard to charge customers more, and those that work hard to charge customers less. Both approaches can work. We are firmly in the second camp.”
Nice words, I know, but I really feel that Amazon is trying to be up to them. When all competitors (call it Samsung, BlackBerry or HP) are trying to launch an improved “me too” , Amazon has sticked to its basics and launched something consistent with their NDA.
So, what is the Amazon Kindle Fire? -Is it a new low cost tablet? A new concept? Or an Apple killer?
Could be all of them , and could be none. But to me, it is more about smart and differential follow up from a company obsessed with their customers and competitive principles.
Think Different!!!
Ignacio Gafo
PS: Sorry for writing again about Amazon (I realize that I did so two weeks ago) but after exchanging around 30 posts at Facebook with my friends Daniel Cuñado and Jorge Gomez, I could resist writing this down… Ths Daniel and Jorge to make me think further and dfferent!!!







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